Frequently Asked Questions
Q. AuctionSleuth stopped working, what can I
do?
A.
Here are some suggestions...
* If your not running the latest release of AuctionSleuth, download and
install it.
* Make sure you have all the latest updates for Windows and Internet
Explorer.
* If none of the above helps, install and run Ccleaner. Make sure you
delete cookies. Several users
have reported weird problems and Ccleaner fixed the problems. It's a
free program. http://www.piriform.com/ccleaner
Q. How do I turn
off that clicking sound I hear when searching?
A. Go to Start > Settings > Control Panel > Sounds
and Audio devices
* Click the "sounds" tab. In the window, scroll down to "Windows
Explorer" and in the sub menu, highlight "Start Navigation"
* Pull down the drop down box below, where it currently says
"Start" or "Windows Start" and choose "(none)" instead.
* Click "Apply", then click OK, and close the Control Panel. No
more clicking.
Q. My anti-virus software is flagging
AuctionSleuth.exe as a virus.
A. Some anti-virus software is wrongly flagging the packer
AuctionSleuth uses as a virus. It is NOT a virus. The packer has
been used in the past by some hackers...but it is NOT a virus.
Ignore the warning. AuctionSleuth is NOT infected and does NOT have
a virus.
Q. How do I move the registration from one machine to another?
A. The AuctionSleuth registration number is unique for every
user's installation. Contact support for detailed instructions on how to
move or transfer your registration.
Q. Test login fails. I know I have the
correct username and password.
A. If you have a firewall
enabled,
check that AuctionSleuth is allowed to access the Internet.
Q. I am getting "Error
91 : Object variable or With block variable not set" errors.
A.
If you have a firewall enabled, check that AuctionSleuth is allowed
to access the Internet.
Q. I am getting
search results but getting no Audio, Popup or email alarms.
A.
Make sure you have both the Master alarm (on the Setup/alarms
window) and the alarm enabled for the individual search.
Q. I am having problems with search results not updating, getting an
error message "No response from eBay server" or having signin
problems.
A.
Here are some things to check....
* Make sure you have the latest version of AuctionSleuth.
* The latest versions of AuctionSleuth use a different method to
grab data from eBay searches. It's more dependent on Internet
Explorer being up to date and Internet Explorer setup.
* Make sure you have all the updates for IE. The following url
should get you all the updates for your system....
http://windowsupdate.microsoft.com/
Here's how you setup Internet Explorer....
In INTERNET EXPLORER 6.X:
1. From the toolbar at the top of IE 6, select TOOLS and INTERNET
OPTIONS.
2. Under the GENERAL tab select the Temporary Internet Files
Section and then SETTINGS.
3. On the SETTINGS page you need to select the EVERY VISIT TO THE
PAGE radio button.
4. Select OK.
5. Under the PRIVACY Tab select the advanced button.
6. Check the Override Automatic Cookie Handling and Accept both
First and Third party cookies.
7. Check the "Always allow session cookies" box.
8. Select OK.
Q. How do I search ALL categories
without specifying a category number? Also I'd like to NOT restrict
the price to a min/max value.
A.
For a wide open search, specify category 0 and a price
range minimum of .01 and maximum of $999,999.
Q. The time displayed in the Search results window is not the
correct time of day. Why is that?
A.
The time displayed is your system clock. If its wrong, then
you need to set your clock.
Q. Occasionally I see a status message
"No response from eBay server". What does that mean?
A. Sometimes this occurs when Internet response time is very
slow or an auction site is having problems. If it persists, just
disable searches to that site for a few hours and try again later.
Q. AuctionSleuth found a match. When I
looked at the item on the eBay page, it was not the same price, it
was higher. Why?
A.
Sometimes the actual prices aren't updated as quickly as the
actual item page.
Q. Are the words used in the search
criteria case sensitive?
A.
No. The search criteria words and the auction title words are
all converted to uppercase before match testing.
Q. I have the buy it now searches
updating every 5 minutes. I just got a buy it now hit and when I
looked the item was sold 10 minutes ago. What's with that?
A. I have seen this as well. One way I can explain it is
that some eBay servers aren't updated as fast as others. If you
happen to be on a slower server you might miss an item. The server
updates are dynamic and the roles might be switched on the next scan
though. Make sure you have your browser settings setup correctly.
See the help files for details (Getting Started/Browser Setup).
Q. My snipe bids aren't being placed
correctly. Can you help?
A.
If you have a firewall up, that disables outbound
messages, it's possible the firewall is preventing the snipe bids.
Change the configuration of the firewall software to allow outbound
messages from AuctionSleuth.
Q. I am receiving an error message "ReadSnipeData
- Input past end of file". What should I do?
A.
Your snipe data file got corrupted somehow. Bring up the
Snipe window and click "Delete All". That will delete the snipe data
file.
Q. My snipe bid should have won, the
snipe bid was larger than the winning bid. Suggestions?
A.
Snipe bids problems are usually because your system clock
is not correct, use the auto time setting feature (Setup/Time) and
make sure the time server is a good one by hitting the "Update Now"
button. A good time set will indicate "Your system clock was
set...". Also, check that your User Name is correct and
re-enter your Password to make sure it is correct. Check that your
time offset is correct for your time zone (Setup/Misc window).
AuctionSleuth now uses eBay's time to set your system clock.
Q. I keep getting the message "No
minimum bid found. Item may be closed. Check the item closely and
try again" for all items, even if they aren't closed. What's wrong?
A.
If you are running Internet Explorer version 5, upgrade to
version 6 or later version.
Q. Search results don't seem to be
getting updated or system clock not getting updated, why?
A.
Make sure you have the Internet Explorer option set to
load new pages "Every visit to the page". More info on setting up
Internet Explorer is located in the AuctionSleuth help files.
Q. If I take my laptop to a different
time zone, will AuctionSleuth still snipe a bid for me?
A.
Yes...BUT you should set your laptop's system clock to the time
at your destination and update the time offsets. If you don't,
AuctionSleuth will try to place the snipe at the old time zone's
time. That will work too, if you are aware of the time change and
have your laptop connect at the correct time.